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Shipping Policy

Last updated: 18/01/2026

This Shipping Policy explains how Top Notch Baits Ltd handles order processing, delivery, and shipping for purchases made through our website.

1. Order Processing

  • Orders are processed Monday to Friday, excluding public holidays

  • Orders placed after 12:00pm may be processed the next working day

  • You will receive an order confirmation email once your order is placed

  • A dispatch confirmation email will be sent once your order has shipped

We reserve the right to delay or cancel orders due to stock availability, payment issues, or unforeseen circumstances.

2. Shipping Locations

We currently ship to:

  • United Kingdom only

We do not deliver to PO Boxes or BFPO addresses unless stated otherwise.

3. Delivery Methods

We use trusted courier and postal services to deliver your order.

Delivery options may include:

  • Standard delivery

  • Tracked delivery

  • Next-day delivery (where available)

Available options and prices will be shown at checkout.

4. Delivery Times

Estimated delivery times are as follows:

  • Standard delivery: [e.g. 2–5 working days]

  • Next-day delivery: Next working day after dispatch

Delivery times are estimates only and not guaranteed. Delays may occur due to:

  • Courier service disruptions

  • Weather conditions

  • Peak periods (e.g. holidays)

  • Circumstances beyond our control

5. Shipping Costs

Shipping costs:

  • Are calculated at checkout

  • Depend on order value, weight, and delivery method

Any free shipping offers will be clearly stated on the website.

6. Perishable and Fishing Bait Products

Due to the nature of fishing bait and perishable goods:

  • We recommend selecting tracked or express delivery where available

  • Delivery delays may affect product quality, for which we cannot be held responsible if delays are outside our control

  • Bait products are packed carefully to maintain quality during transit

Once dispatched, responsibility for delivery timing rests with the courier.

7. Incorrect Address Information

It is your responsibility to ensure that all delivery details are correct.

We are not responsible for:

  • Delays caused by incorrect or incomplete addresses

  • Orders lost due to incorrect delivery information

Additional shipping charges may apply for re-delivery.

8. Damaged or Missing Orders

8.1 Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the packaging and damaged items

8.2 Missing Items

If an item is missing from your order:

  • Contact us within 3 days of delivery

We will investigate and arrange a replacement or refund where appropriate.

9. Lost Parcels

If a parcel is confirmed as lost by the courier:

  • We will issue a replacement or refund after the courier investigation is complete

We are not responsible for parcels marked as delivered by the courier.

10. Risk and Ownership

  • Risk passes to you upon delivery

  • Ownership of goods transfers once full payment has been received

11. Changes to This Policy

We may update this Shipping Policy at any time.
Any changes will be posted on this page with an updated revision date.

12. Contact Us

If you have any questions about shipping or delivery, please contact:

info@topnotchbaits.com

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