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Refund & Return Policy

Last updated: 18/01/2026

This Refund & Returns Policy explains how Top Notch Baits Ltd handles returns, refunds, and replacements for orders placed through our website.

1. Overview

We want you to be satisfied with your purchase. Due to the nature of fishing bait and perishable goods, certain restrictions apply. Your statutory rights under UK consumer law are not affected.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they are faulty or incorrect:

  • Fishing bait

  • Perishable or consumable products

  • Opened or used items

This includes live, frozen, or shelf-life bait products.

3. Faulty or Incorrect Items

If you receive an item that is:

  • Faulty

  • Damaged in transit

  • Incorrect (not what you ordered)

Please contact us within 48 hours of delivery with:

  • Your order number

  • A description of the issue

  • Clear photos of the item and packaging

If the claim is approved, we will offer:

  • A replacement, or

  • A full or partial refund (including applicable delivery costs)

4. Right to Cancel (Distance Selling)

Under the Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving it.

However, this right does not apply to:

  • Perishable goods

  • Fishing bait

  • Sealed items that have been opened after delivery

Eligible non-perishable items must be:

  • Unused

  • In original packaging

  • Returned at your own cost unless faulty

5. Refunds

5.1 Refund Method

Approved refunds will be issued:

  • To the original payment method

  • Within 14 days of approval

We may withhold a refund until returned items are received (where applicable).

5.2 Delivery Charges

Delivery charges are refundable only if:

  • The entire order is faulty or incorrect

6. Exchanges

We do not offer direct exchanges.
If you wish to replace an item, please contact us and place a new order once your refund has been processed.

7. Lost or Delayed Deliveries

If an order is confirmed lost by the courier:

  • A replacement or refund will be issued after investigation

Delays caused by couriers or circumstances beyond our control do not automatically qualify for a refund, especially for perishable items.

8. Refused or Undeliverable Parcels

If a parcel is returned to us due to:

  • Refusal of delivery

  • Incorrect address details

Refunds will be issued excluding original shipping costs, once the parcel is received (if applicable).

9. How to Request a Refund

To request a refund or report an issue, please contact us at:

admin@topnotchbaits.com

Include:

  • Order number

  • Details of the issue

  • Supporting photos where relevant

10. Changes to This Policy

We may update this Refund Policy from time to time.
Any changes will be posted on this page with an updated revision date.

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